Terms of Service

These Terms of Service ("Terms") apply when you visit or use the 2nd Home Rooms website and related services (the "Platform"), whether you are browsing, booking as a guest, or listing as a host. "We", "us" and "our" mean 2nd Home Rooms.

By using the Platform you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform. You must be at least 18 years old to create an account, list a property or arrange a stay.

2nd Home Rooms is an online marketplace. We help guests discover short stays, overnight rooms and day-out packages, and help hosts present them. We do not own, manage or operate any listed property, and we are not a party to the arrangement between a guest and a host.

• Guests contact the host directly to confirm availability, price and payment.
• We do not take payment for stays through the Platform, and we do not hold deposits on anyone's behalf.
• Hosts are responsible for their properties, their services and their compliance with the law.

You can browse without an account. To leave reviews, request host access or manage listings you need to sign up with an email address and password, or sign in with Google.

• Give accurate information and keep it up to date.
• Verify your email address when asked to; some features are unavailable until you do.
• Keep your password and sign-in methods private. You are responsible for activity on your account.
• Tell us promptly if you think someone else has accessed your account.
• Do not create accounts for someone else without their permission, or run more accounts than you need to evade a restriction.

Read the full listing before you get in touch: photos, amenities, prices, house rules and location. Ask the host about anything that is unclear, and confirm the details that matter to you before you pay or travel.

• Follow the host's house rules and any reasonable instructions during your stay.
• Treat the property with care. You may be responsible to the host for damage you cause.
• Provide identification if the host reasonably requires it, in line with local law.
• Do not use a property for any unlawful purpose or allow more people to stay than agreed.
• Be courteous in all communication with hosts, other guests and our team.

To publish listings you need host access, which we review before granting. Every property and package is reviewed by our team before it appears publicly, and we may approve it, ask you to change it, or decline it.

• Describe your property, amenities, location and prices truthfully, and keep them current.
• Only upload photos and text you have the right to use, and which show the property as it really is.
• Make sure you have the permissions, licences and registrations required to host, and follow Sri Lankan laws on tourism, safety, tax and guest registration.
• Keep your property clean, safe and as described, and respond to guests in good time.
• Honour the availability, price and conditions you confirm to a guest. If something changes, tell them as early as you can.
• Do not discriminate against guests, or ask guests to pay outside agreed terms or for charges that were not disclosed.

Hosts set their own prices. Listings may show a price for the first hours of a short stay, a price for each additional hour, an overnight rate (typically 7 pm to 8 am) or a per-person, per-couple or per-group price for a package. Prices are shown in Sri Lankan rupees unless a listing says otherwise.

Because bookings are arranged directly, the host decides how and when payment is made, and their cancellation and refund terms apply. Before you pay, ask the host to confirm in writing:

• The total price, including any taxes, service charges or extras.
• When payment is due, and by which method.
• What happens if you or the host need to cancel or change the booking, including any refund.

We are not responsible for refunds, deposits or payments made between guests and hosts. We do not charge guests to browse or contact hosts. If we ever introduce a fee, we will show it clearly before you are charged.

Reviews help other guests decide. Write only about your own genuine experience, and keep it honest and respectful. Each signed-in guest can leave one review per property, which you can edit later.

You keep ownership of the content you post (such as reviews, photos and listing descriptions). By posting it you give us a non-exclusive, worldwide, royalty-free licence to host, display, resize and promote it on the Platform and in our marketing, for as long as it is on the Platform. We may remove content that breaks these Terms or that we reasonably believe is misleading, offensive or unlawful.

You must not:

• Post false, misleading or duplicate listings, fake reviews, or content that impersonates another person or business.
• Make fraudulent bookings, or take payment for a stay you do not intend to provide.
• Harass, threaten, discriminate against or abuse other users or our team.
• Use the Platform for any unlawful activity, including illegal commercial or exploitative activity.
• Collect data from the Platform by automated means, or attempt to access accounts, systems or data you are not authorised to.
• Interfere with the Platform's security or operation, or upload malware.

We may remove content, decline or take down a listing, restrict features, or suspend or close an account if we reasonably believe these Terms have been broken, if a listing or account puts others at risk, or if we are required to by law. Where it is practical and safe to do so, we will tell you why.

You can stop using the Platform at any time. To close your account, contact us. Sections that by their nature should continue after closure, such as those on content licences, liability and governing law, will continue to apply.

We work to keep the Platform accurate and available, but we provide it "as is". We do not guarantee that it will always be uninterrupted or error-free, or that every listing, price or review is complete and accurate. Hosts and guests are responsible for their own information and conduct.

To the extent the law allows, we are not liable for the acts or omissions of hosts or guests, for the condition of any property, for losses arising from arrangements made between users, or for indirect or consequential loss. Where our liability cannot be excluded, it is limited to the extent permitted by law. Nothing in these Terms limits any rights you have that cannot be limited by law, including consumer protection rights in Sri Lanka.

We may update these Terms as the Platform and the law change. When we make a meaningful change we will update the date at the top of this page. If you keep using the Platform after an update, you accept the revised Terms.

These Terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute, unless mandatory law says otherwise.

Questions about these Terms? Email hello@wigerlabs.com or use our contact page.